Flight delayed or cancelled?
You could be owed up to €600.
We deal with the airline, the paperwork and the legal work. You keep 75 %.
What went wrong?
Free check
No win, no fee
No flight number needed
Scan your boarding pass
The barcode holds your flight, your name and your booking reference — one scan and you can skip ahead.
We read the barcode and keep only your flight details.
We couldn't read that one. The barcode needs to be sharp and fully in frame — or tell us about your flight instead.
We read part of your boarding pass — check the fields below.
Where did you fly?
Type a city, an airport or its code.
No flight number needed — we'll show you every flight on this route.
When was the flight?
The day it was scheduled to leave.
Find your flight
What was the flight number?
What happened?
Tell us what you experienced and we'll check it against the airline's data.
Did you have the right documents?
A valid passport, any visa you needed, and a booking for this flight.
The airline was within its rights
Without the right documents for the flight, being refused boarding isn't compensable — so this one won't qualify, now or later. We'd rather say so than take your details.
Almost there. Where should we send your result?
By continuing you agree to our Terms and Privacy Policy.
Was anyone travelling with you?
Each passenger on the same booking could get up to €250.
What's your booking reference?
The airline uses it to find your booking. It's 5–8 letters and numbers.
Where do I find it?
On your booking confirmation email or e-ticket, usually labelled booking reference, reservation code or PNR. It's also printed on your boarding pass.
Check your inbox
We've sent you a link that brings you straight back to this step.
Nothing is lost — your check is saved, and the flight we found is still attached to it.
You're entitled to up to €250. Sign below and we'll take it from here.
Turning your phone sideways gives you more room to sign.
By signing you accept the Terms, the Price list (we keep 25 % of what we recover, nothing if we don't) and authorise DelayBuddy to act for you under this Assignment document ↗.
NO WIN, NO FEE — if we don't succeed, you pay nothing.
Is Ben with you?
Hand them your phone to sign. Their signature goes on their own assignment, and we'll email them a copy.
We can't claim for Ben until they sign — you can add it any time from your claim page.
We're on it. Everything from here happens by email — no need to keep this page.
What happens next
- This weekWe file your claim with the airline and send you a copy.
- Weeks 2–6The airline responds. Most do in this window; we chase the ones that don't.
- Weeks 6–12Payout, or we escalate to the regulator or court. You pay nothing either way.
Finish your claim
None of this is urgent and none of it is required today — the emailed link brings you back here.